Customer Service Executive

Tháng Mười Một 14, 2022
14,000,000 VNĐ - 15,000,000 VNĐ
Hết hạn nhận hồ sơ

Mô tả công việc

– Handle customer inquiries by telephone, email and other means of communication;

– Manage large amounts of inbound and outbound calls, include but not limited to Customer welcome calls, premium reminding, and lapsed calls in a timely manner;

– Identify customers’ needs and provide solutions and/or alternatives if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met;

– Build relationships and engage customers by taking the extra serives to provide pleasant customer experience;

– Maintain high rate of FCR (First call resolution) and minimum CAR (Call abandon rate);

– Keep records of all conversations in the company’s database in a comprehensible method;

– Produce call reports and do analysis on call data;

– Follow up payments and required documents from clients and business partners.

– Allocate work to staffs.

– Involve in ad-hoc projects assigned by the direct supervisor;

– Prepare and report to Operation Manager.

– Lodge tax returns, issuing invoices, provide administrative support to accountants.

– Follow up and update all IT problems and solutions with IT staffs.

– Other tasks assigned by manager.

Yêu cầu công việc
  • Qualifications/ Education backround in Economics/ Trade/ Finance/ Accounting/ Insurance/ Hospitality;
  • Customer management system experience preferred;
  • Testing system experience preferred;
  • Excellent in English is a must (all 4 skills: Listening, Speaking, Writing, Reading);
  • Customer service oriented & Good knowledge of MS Office applications;
  • Good interpersonal and communication skills (oral & written);
  • Good time management skill, and able to prioritize work to ensure efficiency;
  • Has a positive attitude and is a fast learner;
  • Able to work under high pressure environment and able to work independently as well as in a team;
  • Ability to process requests with accuracy and deliver within service standards;
  • Willing to take on additional responsibilities/task when assigned;
  • Candidates with no experience are welcome as training will be provided.
Quyền lợi - Phúc lợi
  • Top and competent salary will be paid for experienced candidates, and good performance candidates (14-15 millions VND gross).
  • Annual leave/sick leave, insurances, 13th month salary and bonuses, … as Vietnam Labour Law
  • Training updated knowledge/information of International Taxation and Accounting.
  • Practising your English skill
  • Travelling, Team-building activities.
  • Friendly and dynamic working environment.
  • Gifts for good performance staffs.
Số lượng cần tuyển
2
Địa chỉ làm việc
-2nd Floor, KicoTrans Building, 46 Bach Dang, Ward 2, Tan Binh Dis, HCMC.