Mô tả công việc
1. Regularly review the backlog of agents to find out potential compliance issues/Case handling issues/Process issues, report to leadership team in a timely manner
2. Make recovery call for risky cases to minimize CPE risks, responsible for recovery call results.
3. Align with team policy, drive-related actions (Process, compliance policy, KPI related policy, etc.)
4. Other Daily/weekly/Monthly works ( meetings with manager, compliance check, process check, etc.)
Quyền lợi - Phúc lợi
Monthly Salary (Basic + Allowance) is 400-900 USD.
Insurances followed Vietnamese Labor Law.
Year End bonus.
Activities: Birthday party, Employee engagement activities.
Position promotion, salary increase once/year.